1. Delivery Area
Deliveries are available exclusively within Australia. Orders can only be shipped to valid residential or business addresses located within Australia.
2. Shipping Fees
Shipping fees are applied based on the total order value:
Orders below AUD 95 incur a shipping fee of AUD 5.
Orders of AUD 95 or above are eligible for free shipping within Australia.
3. Order Processing
After payment is completed, orders are typically processed within 1–7 business days.
Processing Cut-off Time:
- Orders placed before 3:50 PM will be processed on the same business day.
- Orders placed after 3:50 PM will be processed on the next business day.
- Orders placed on public holidays will be processed on the next business day.
4. Shipping and Delivery Timeframes
All deliveries are handled by professional logistics carriers to ensure secure and trackable delivery.
The estimated delivery timeframe is 5–8 business days after dispatch.
5. Pricing and Applicable Taxes
All prices displayed on the website include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). No additional charges will be required upon delivery.
6. Order Tracking
After dispatch, customers will receive an email containing tracking details, allowing them to monitor delivery status at any time.
7. Customer Support
For enquiries regarding orders, shipping, cancellations, or returns, please contact our store using the details below:
Email: partnership@pineuplab.com
Phone: +81 (709) 384 29 09
Address: A101, PARK HEIM, 3-17-13 HIGASHIYAMATA, TSUZUKI-KU, YOKOHAMA-SHI, KANAGAWA 224-0024, JAPAN
Business Hours: Monday to Friday, 8:50 AM – 3:50 PM
Service Area: Australia
We are committed to providing clear, efficient, and customer-focused service.
