This section sets out the Terms and Conditions of Use of the website, governing the relationship between our store and users who browse, purchase, or interact with the website.
These Terms and Conditions apply to all users who access and use the website.
They regulate all browsing, purchasing and use of services available online.
Use of the website constitutes full and unconditional acceptance of these terms, forming the contractual basis of all transactions.
Users may create an account to access personalised services and manage their orders.
Users agree to provide accurate, complete and up-to-date information.
Our store undertakes to maintain website functionality, protect user data, and keep published information updated. However, we are not responsible for issues arising from incorrect information provided by users.
Product information, including images, descriptions, pricing and availability, is presented clearly and transparently.
Product availability may vary depending on stock levels and operational conditions.
Our store reserves the right to update prices or product specifications where necessary, with appropriate notice provided to users.
All orders will be confirmed via email.
Payments must be completed using the methods specified on the website and are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
Order processing will commence only after successful payment verification.
For shipping details, please refer to the store’s Shipping Policy.
After payment is completed, orders are typically processed within 1–7 business days.
Processing Cut-off Time:
The estimated delivery timeframe is 5–8 business days after dispatch.
Customers may request order cancellation under the following conditions:
More details, please refer to the store’s Order Cancellation Policy.
The store’s return and refund process strictly follows the Return, Exchange, or Refund Policy.
To ensure efficient logistics handling, we do not provide direct product exchanges.
Customers may request a return within 15 days after receiving the order.
To be eligible, items must meet the following conditions:
If approved, the refund will be processed within 2–3 business days using the original payment method.
The final processing time may vary depending on the customer’s financial institution.
The processing of personal data is carried out in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Use of the website and all transactions are governed by the laws of Australia, including the Competition and Consumer Act 2010 (Cth).
In the event of a dispute, parties will first attempt to resolve the matter through good faith negotiations. If no resolution is reached, disputes will be handled by the competent courts of Australia.
For any enquiries regarding these Terms and Conditions or use of the website, please contact our store using the details below:
Email: partnership@pineuplab.com
Phone: +81 (709) 384 29 09
Address: A101, PARK HEIM, 3-17-13 HIGASHIYAMATA, TSUZUKI-KU, YOKOHAMA-SHI, KANAGAWA 224-0024, JAPAN
Business Hours: Monday to Friday, 8:50 AM – 3:50 PM
Service Area: Australia
We are committed to ensuring transparency, security and fairness in all transactions, providing a reliable experience aligned with Australian regulatory requirements.
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